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OUR WARRANTY

You've made a brilliant choice!

With your purchase of an engagement ring or wedding band, we offer complimentary lifetime warranty of your piece. ​  

ABOUT OUR WARRANTY

Includes: 

  • Complimentary lifetime professional cleaning. Though there is no requirement to have your ring inspected every 6 months much like other jewelers, we highly recommend that you clean and inspect your jewelry regularly.

  • Complimentary lifetime inspections which includes checking and tightening of loose stones and assessment of prongs. 

  • 2 year complimentary side stone diamond replacement for diamonds weighing 0.10cts or less.

  • After 2 years of receiving your Brilliance in Diamonds piece, any repair or replacement will be at the expense of the client. 

Does not cover: 

  • Replacement of stones larger than 0.11cts 

  • Damaged jewelry due to improper care/normal wear and tear including but not limited to: dents, bent rings, chipped stones, broken prongs, and scratches.  

  • Lost or Stolen pieces 

** Please note that any work performed on our pieces by other jewelers will void this warranty (including sizing or repairs). 

RESIZING & REPAIRS:

 

Jewelry is delicate by nature. If your piece needs a repair, please fill out this form. Our team will evaluate your piece and stay in touch with any associated repair costs. 
 

  • Clients are responsible for all shipping charges (to and from our office).

  • Pricing for repairs vary case by case

  • Sizing fees varies depending how many sizes your piece is increasing or decreasing. Note: We cannot size eternity bands. 

  • Those outside of the U.S. are responsible for import fees and customs charges in addition to shipping and repair cost

 

Shipping Process for repairs:

 

When creating your shipping label, please address and send your repair to:

BIDR

3000 Kingman Street Suite 215

Metairie, La 70006

Please ensure the shipment requires a signature on delivery and that your jewelry is carefully packed and padded. We will not be responsible if your piece is damaged in transit due to poor packaging. We will let you know once we have received your package, give you the cost, and inform you of an expected turnaround time frame. 

 

For questions regarding repairs and resizing, please contact our customer service specialists at info@brillianceindiamonds.com.

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